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procedures for COVID-19

New Procedures for Patients during Covid-19 

We have made some changes to keep you safe and continue to support your needs with acupuncture.

Before your appointment

If you or someone you live with develops symptoms of Covid-19  before your appointment please contact us.

At your appointment

  • We have spaced out patient arrivals and departures so all visitors to the clinic can be socially distanced.
  • Please arrive no more than 5 minutes before your appointment.
  • Please wear a face covering. We can provide a mask if you forget. Let the practitioner know in advance if you have difficulty wearing a mask.
  • We ask you to keep a two-metre distance from other people in the clinic.
  • Please come alone for the appointment unless you require assistance – let us know ahead of the treatment session if you do.
  • We will check your temperature on entering the clinic and ask you to use hand sanitiser.

During treatment

  • The treatment room is fully sanitised and ventilated before patients arrive.
  • You are asked to wear loose fitting clothing for your treatment. Towels will not be available at this time, but you can bring one if you prefer.
  • The acupuncturist will wear personal protective equipment (PPE) of apron, gloves and face mask for your protection.
  • Payment by card, ideally contactless, is preferred.  If you wish to pay by cash, please ensure you have the correct amount as it will not be possible to provide change at the present time.
  • You will be asked to use the hand sanitiser when leaving the clinic.

We hope that the changes will not interfere with the good service you expect from us but rather assure you that your health and safety is our priority.

We look forward to welcoming you back into the practice.

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